A video of a confrontation inside Merton Council's civic offices has gone viral on TikTok.

On Monday ( August 2), a video of a heated exchange between a member of staff and the public was posted on the video platform.

In the video, a man could be seen arguing with a staff member over the counter.

Within hours the video racked up thousands of views - with views standing at 175.3k at the time of publishing.

Residents have since taken to social media to demand answers from Merton Council.

Wimbledon Times contacted Merton Council for comment, in response, the council said that the video did not show that the member of staff was verbally abused.

Wimbledon Times: Views at the time of publishing Views at the time of publishing

A Merton Council spokesperson said: “This was a regrettable incident for all involved. However, the footage on TikTok does only show part of a longer conversation.

"The film doesn’t show that the member of staff was subjected to sustained verbal abuse prior to the start of recording, nor that a manager quickly became involved and helped to resolve the issue to the customer’s full satisfaction.

“We of course expect the highest standards from our staff when talking to customers.

"We have launched an internal investigation into exactly what happened, and will take any necessary steps to ensure that it does not happen again.”