Nando’s said it is unable to process double discounts after a customer wished to use a voucher for a free half chicken.

Throughout this month customers will be able to claim a 50% discount when they eat in at restaurants that are registered with the Eat Out to Help Out Scheme. The offer is open every Monday, Tuesday and Wednesday between 3 and 31 August. You cannot claim discounts on alcoholic drinks or service charges.

The government website states, “You do not need a voucher to use this scheme and you can use it at the same time as other offers and discounts".

With reference to the scheme the Nandos website states, “There’s also a £10 maximum redemption per person per transaction on this offer, and it can’t be used with any other discount. You can still use your Nando’s Card if the remainder of your bill is over £7 though, so you can still bank those Chilli Points.”

One customer who contacted us today, wished to use a voucher for a free half chicken voucher when he spent over £7 - through the walker's crisps promotion. And wanted to claim the 50% discount and the free chicken.

Nandos said they were unable to process double discounts and wished to clear up any confusion, “Unfortunately the new pay at table system that we have recently implemented due to COVID 19 safety restrictions can only process one discount at a time so unfortunately we aren’t able to process double discounts on days when we are using the Eat Out To Help Out scheme. You can still earn chilli points through our loyalty programme as that is run through a different system.

“The Walkers promotion and all other discounts e.g. NHS are still valid on Mon-Wed when used in isolation and on all other days. Unfortunately, we don’t have the technology in place at the moment to process double discounts through our current system.”

Earlier this month Nando's joined other fast food restaurants such McDonald’s and pledged to pass on ‘100% of the benefits’ of the reduction in VAT to customers. The government has reduced VAT on hot meals, accommodation and attractions from 20% to 5% for the next six months.