A furious Thamesmead pensioner has blasted a Bexleyheath burger joint for failing to provide disabled facilities after his wife had to leave the restaurant to use the bathroom.

Martin Hornsby, 70, had visited the Burger King at The Broadway shopping centre on Saturday, July 13, with his 75-year-old wife after some mid-morning shopping.

Mr Hornsby then explained that his wife, who suffers from breathing complications, needed to use the toilet but was not physically able to climb the stairs where the restaurant's facilities were located.

When he asked a staff member whether there was a disability toilet available, he was shocked to learn there was none and disabled customers were expected to use the shopping centre's facilities, located in another section of the building.

The disgruntled customer told News Shopper that he felt that the lack of an accessible toilet for disabled customers "felt a bit antiquated" and noted that other restaurants in the town had them.

"I said to the bloke in Burger King (staff member), what happens when you’ve got a family with a disable child and one of them has an accident?

"Are they to go all the way to the middle of the shopping centre, use the toilet, and then come all the way back to finish their meal?

"These are businesses run for families and they should have disabled toilets," said Mr Hornsby.

After the ordeal, Mr Hornsby contacted Burger King's head office to complain but claims his concerns were met with a "cold and callous" response.

When contacted for a comment, a Burger King spokesperson said: "We're sorry to hear Mr Hornsby was unhappy with his experience at our Bexleyheath location.

"This restaurant is within a shopping centre where customers have access to a wider range of facilities that cater for all needs.

"At this time, we're not able to extend our facilities offering within the domain of the restaurant."