England's Chief Inspector of Hospitals is inviting members of the public to tell his inspectors about their experiences of services provided by the London Ambulance Service NHS Trust. 

Their views and experiences will help inspectors decide what to look at when they inspect the ambulance trust in June.

The London Ambulance Service NHS Trust is the busiest of England’s 10 ambulance service trusts and will be inspected under radical changes which have been introduced by the Care Quality Commission. It covers all of London, serving a population of about 8.6 million people living within its 608 square miles.

CQC’s formal inspection of the trust will start the week commencing 1st June.

Inspectors will be visiting emergency operations centres where 999 calls are received and interviewing the teams who make up the ambulance services about the work they do as well as talking to other organisations and agencies that the trust collaborate with.

The Chief Inspector, Professor Sir Mike Richards, announced last year that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.

To ensure the views of patients and the local community are properly heard, we are encouraging people to contact us to tell the team about their experiences of care and to say where they would like to see improvements made in the future.

Anyone who wishes to give their views to the inspection team can do this in a number of ways for people to comment on the service.

Online:         http://www.cqc.org.uk/contact-us

By email:     enquiries@cqc.org.uk

By letter:      CQC, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA   

By phone:   03000 61 61 61

Office of the Chief Inspector of Hospitals

Via email