I was actually present at the job centre at the time this lady had her unfortunate event (Jobcentre gripe, October 9). It was quite busy at this time and it is no wonder that she was distressed. That those with difficulties and special needs are not catered for with access to facilities seems rather discriminatory and the lack of sympathy shown there is indicative of some, though by no means all, of the staff. Surely those in need of the use of the centre need their dignity the same as anyone else; it is hardly likely to promote positivity in the search for work if people are humiliated, and made to feel worse. Were someone to be discriminated against in any other environment it would border on the illegal.
I hope she has recovered from the experience.
Pete Hardy
Mitcham
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