A care home for people with dementia, in Wimbledon, Arthur House, has been rated “outstanding” by the Care Quality Commission (CQC), the health and social care watchdog. 

A resident said to inspectors that the home has a “lovely and clean and a friendly atmosphere”. Other residents described staff as being “very kind to people” and “Super. Very kind”.

The CQC said, “People were supported to live an active and fulfilling life at Arthur House”. The activities coordinator seeks “creative ways to stimulate and engage people”. They use plants and herbs from the home’s own garden to stimulate people’s senses and to remind them of positive memories.

Residents take part in a range of activities at the home including pet and music therapy, exercise classes, puzzles, games and film nights. They go on regular visits to local parts, cafes and restaurants.

The Home Manager ensures that Arthur House gets involved with awareness days and local community events. During Nutrition and Hydration Week, the chef made people healthy milk shakes and smoothies to try and on Chinese New Year he prepared Asian cuisine.

Arthur House takes part in fundraising events for dementia charities, and through these activities residents can learn more about how to manage their condition.

Each resident has an individual playlist created by staff to play on their personal devices. They are encouraged to make video calls to their family and family, so they can build on their relationships.

The home is led by an exemplary management team. A resident said leaders “listen to you. They do things you ask and help out all the time.” Another resident said, “I like them. They are very kind and good at listening and reassuring.”

Inspectors said, “The registered manager continuously sought ways the service could be improved and involved people and staff in discussions about how this could be achieve. They heavily praised how he keeps up to day with recent search in the field of dementia, for example he recently took part in a training programme developed by the University of Bradford. The CQC also praised the use of meetings to get residents’ perspectives, one person said, “At residents’ meetings we can bring our friends or family and we all chat”.

Arthur House is managed by Priory Adult Care, a new division within the renowned Priory Group, which was formed in April from bringing together two Priory adult care divisions, Craegmoor and Amore Care. The home supports people with dementia. It is located in Wimbledon, South West London.

Nicholas Kee Mew, Registered Manager at Arthur House, said: “This has been a great year for Arthur House. We have already won Carehome.co.uk’s Top 20 recommended care homes in London award 2017 and have just been nominated for the Merton’s Best Business Awards. However, it always has a special feeling to be commended so highly by the CQC. I love working with our residents and my passion for the work I do will continue to grow.”

Article supplied by Nicholas Kee Mew