Epsom and St Helier hospitals spending on language translation for patients triples in five years

Wimbledon Guardian: Hospital money spent on language translation for patients triples over five years Hospital money spent on language translation for patients triples over five years

The amount of money St Helier and Epsom hospitals spend on interpreting and translating services for patients has almost tripled since 2008.

Over the last five years the Epsom and St Helier trust spent £129,659 providing interpreters for patients and translating documents, a recent freedom of information request has revealed.

In 2008/09 a total of £13,276 was spent on interpreting spoken word and it has steadily increased ever since.

Last year £37,152 was spent on interpretation and £873 on translating written word.

The trust is able to provide interpretation and translation services in over 140 languages.

A spokeswoman for the Epsom and St Helier trust said: “It is vital that our patients and the staff who are caring for them can communicate effectively, allowing them to discuss treatment, recovery and the care we are providing. 

“In the last three years we have seen a rise in the number of people using our translation service, which we believe to be a result of an increase in awareness of the service. 

"We are pleased that more people are accessesing the service where they need it, and will continue to budget for the provision of our translation services.”

Comments (29)

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7:04am Wed 8 Jan 14

Liberals are deluded says...

How much ???This is some kind of sick joke. This could have gone towards helping pensioners in the borough. Sick of this government and sick of the wet **** local councils.. Enough is enough now.
How much ???This is some kind of sick joke. This could have gone towards helping pensioners in the borough. Sick of this government and sick of the wet **** local councils.. Enough is enough now. Liberals are deluded
  • Score: 20

9:23am Wed 8 Jan 14

Niki R says...

Any stats on the main languages in question, and how can we view this in light of cuts to supported language tuition in the Borough?
Any stats on the main languages in question, and how can we view this in light of cuts to supported language tuition in the Borough? Niki R
  • Score: 3

11:24am Wed 8 Jan 14

Marie from Sutton says...

I would guess that the majority is from Eastern European countries.
I would guess that the majority is from Eastern European countries. Marie from Sutton
  • Score: 7

12:43pm Wed 8 Jan 14

Michael Pantlin says...

Let the country of origin pay for this lip service.
Let the country of origin pay for this lip service. Michael Pantlin
  • Score: 16

1:31pm Wed 8 Jan 14

Niki R says...

How about a few of us try learning the languages being commonly used? The argument that everyone needs to speak English is defunct if they can't. How about we help others and make them feel supported, not condemn them? I warn you though, Romanian isn't easy!
How about a few of us try learning the languages being commonly used? The argument that everyone needs to speak English is defunct if they can't. How about we help others and make them feel supported, not condemn them? I warn you though, Romanian isn't easy! Niki R
  • Score: -19

1:46pm Wed 8 Jan 14

tjames says...

stop this completely thru out uk--utter madness
stop this completely thru out uk--utter madness tjames
  • Score: 15

1:47pm Wed 8 Jan 14

bellboy007 says...

Learn a new language eh? Yeah sure, I'll try to crowbar it in between my six day working week and studying part-time to better my financial prospects just to make ends meet, ridiculous suggestion....the onus is the person coming to the country to integrate with the common culture and an integral part of that is learning the lingo.
Learn a new language eh? Yeah sure, I'll try to crowbar it in between my six day working week and studying part-time to better my financial prospects just to make ends meet, ridiculous suggestion....the onus is the person coming to the country to integrate with the common culture and an integral part of that is learning the lingo. bellboy007
  • Score: 16

2:26pm Wed 8 Jan 14

Marie from Sutton says...

Ok, lets all learn Russian and Polish then. Ya?
Personally, I am happy to do so and to even integrate further by accompanying the studing while drinking loads of Vodka cause if "one's ****, one does not give a s...t".
Or better still
To drown my sorrow.
Ok, lets all learn Russian and Polish then. Ya? Personally, I am happy to do so and to even integrate further by accompanying the studing while drinking loads of Vodka cause if "one's ****, one does not give a s...t". Or better still To drown my sorrow. Marie from Sutton
  • Score: 1

2:53pm Wed 8 Jan 14

whysaythat says...

All we read about are how essential services are being cut. Then we are treated to this little piece of news. I agree with other comments. This money should have been invested in local care for the elderly etc. They deserve treatment and respect. When travelling abroad I try my best with a phrase book. Wonder how other countries are....from experience I can tell you...no money no service..what a disgraceful waste of money.
All we read about are how essential services are being cut. Then we are treated to this little piece of news. I agree with other comments. This money should have been invested in local care for the elderly etc. They deserve treatment and respect. When travelling abroad I try my best with a phrase book. Wonder how other countries are....from experience I can tell you...no money no service..what a disgraceful waste of money. whysaythat
  • Score: 12

3:01pm Wed 8 Jan 14

Marie from Sutton says...

If you are in need of medical assistance while in Europe, you will find that most if not all speak English.
If you are in need of medical assistance while in Europe, you will find that most if not all speak English. Marie from Sutton
  • Score: -2

3:04pm Wed 8 Jan 14

tjames says...

no you will not--most eg spain france--you provide your own translator and you pay for treatment
no you will not--most eg spain france--you provide your own translator and you pay for treatment tjames
  • Score: 12

3:06pm Wed 8 Jan 14

Niki R says...

Our world is shrinking, and learning another language is far from a ridiculous suggestion. Perhaps if we did our own prospects would be improved. The Romanians I know often speak better English than some commenters on here.

And exactly how many Brits emigrating bother to learn the language of their new home?
Our world is shrinking, and learning another language is far from a ridiculous suggestion. Perhaps if we did our own prospects would be improved. The Romanians I know often speak better English than some commenters on here. And exactly how many Brits emigrating bother to learn the language of their new home? Niki R
  • Score: -6

3:31pm Wed 8 Jan 14

Marie from Sutton says...

18 euros a day if you have to be in hospital in france which covers your food.
Visiting, yes, you have to pay to see a doctor which is around 30 Euros however their NHS is first class and they have no waiting list for elective surgery.
As for Spain, so many spanish are coming here for treatment now since their catastrophic financial crisis and severe cuts in their own NHS.
There is a European agreement to refund cost of healthcare for visiting foreigners however the NHS does not have the resources to drive this through.
18 euros a day if you have to be in hospital in france which covers your food. Visiting, yes, you have to pay to see a doctor which is around 30 Euros however their NHS is first class and they have no waiting list for elective surgery. As for Spain, so many spanish are coming here for treatment now since their catastrophic financial crisis and severe cuts in their own NHS. There is a European agreement to refund cost of healthcare for visiting foreigners however the NHS does not have the resources to drive this through. Marie from Sutton
  • Score: 4

3:33pm Wed 8 Jan 14

tjames says...

the nhs has the resources to chase the money but not the will
the nhs has the resources to chase the money but not the will tjames
  • Score: 4

3:39pm Wed 8 Jan 14

Marie from Sutton says...

Absolutely tjames; but then it would be yet more admin jobs and the country is chanting for getting rid of "pen pushers" in the NHS.
One cannot win !
Absolutely tjames; but then it would be yet more admin jobs and the country is chanting for getting rid of "pen pushers" in the NHS. One cannot win ! Marie from Sutton
  • Score: 0

5:14pm Wed 8 Jan 14

Michael Pantlin says...

Niki R wrote:
Our world is shrinking, and learning another language is far from a ridiculous suggestion. Perhaps if we did our own prospects would be improved. The Romanians I know often speak better English than some commenters on here.

And exactly how many Brits emigrating bother to learn the language of their new home?
My neighbour moved to Sydney and now speaks fluent Australian.
[quote][p][bold]Niki R[/bold] wrote: Our world is shrinking, and learning another language is far from a ridiculous suggestion. Perhaps if we did our own prospects would be improved. The Romanians I know often speak better English than some commenters on here. And exactly how many Brits emigrating bother to learn the language of their new home?[/p][/quote]My neighbour moved to Sydney and now speaks fluent Australian. Michael Pantlin
  • Score: 8

6:14pm Wed 8 Jan 14

Realist75 says...

Niki R wrote:
How about a few of us try learning the languages being commonly used? The argument that everyone needs to speak English is defunct if they can't. How about we help others and make them feel supported, not condemn them? I warn you though, Romanian isn't easy!
How about bending over backwards some more for the rest of the world ? What about our pensioners and our children who have have a bleak future thanks to left wingers like you? You are the type of deluded leftie who doesn't care if this country is swamped with another 5 million people.., you are out of your mind! You are so blinkered and thank The Lord people who have been asleep for years are now waking up, we won't stand for the rubbish and lies spouted by the likes of you and MARXIST traitors.
[quote][p][bold]Niki R[/bold] wrote: How about a few of us try learning the languages being commonly used? The argument that everyone needs to speak English is defunct if they can't. How about we help others and make them feel supported, not condemn them? I warn you though, Romanian isn't easy![/p][/quote]How about bending over backwards some more for the rest of the world ? What about our pensioners and our children who have have a bleak future thanks to left wingers like you? You are the type of deluded leftie who doesn't care if this country is swamped with another 5 million people.., you are out of your mind! You are so blinkered and thank The Lord people who have been asleep for years are now waking up, we won't stand for the rubbish and lies spouted by the likes of you and MARXIST traitors. Realist75
  • Score: 8

6:27pm Wed 8 Jan 14

whysaythat says...

Niki R wrote:
Our world is shrinking, and learning another language is far from a ridiculous suggestion. Perhaps if we did our own prospects would be improved. The Romanians I know often speak better English than some commenters on here.

And exactly how many Brits emigrating bother to learn the language of their new home?
When are you moving?
[quote][p][bold]Niki R[/bold] wrote: Our world is shrinking, and learning another language is far from a ridiculous suggestion. Perhaps if we did our own prospects would be improved. The Romanians I know often speak better English than some commenters on here. And exactly how many Brits emigrating bother to learn the language of their new home?[/p][/quote]When are you moving? whysaythat
  • Score: 7

11:58am Thu 9 Jan 14

edstar says...

Realist75 wrote:
Niki R wrote:
How about a few of us try learning the languages being commonly used? The argument that everyone needs to speak English is defunct if they can't. How about we help others and make them feel supported, not condemn them? I warn you though, Romanian isn't easy!
How about bending over backwards some more for the rest of the world ? What about our pensioners and our children who have have a bleak future thanks to left wingers like you? You are the type of deluded leftie who doesn't care if this country is swamped with another 5 million people.., you are out of your mind! You are so blinkered and thank The Lord people who have been asleep for years are now waking up, we won't stand for the rubbish and lies spouted by the likes of you and MARXIST traitors.
Its the right wing that are selling off schools, the NHS and services to their pals.
[quote][p][bold]Realist75[/bold] wrote: [quote][p][bold]Niki R[/bold] wrote: How about a few of us try learning the languages being commonly used? The argument that everyone needs to speak English is defunct if they can't. How about we help others and make them feel supported, not condemn them? I warn you though, Romanian isn't easy![/p][/quote]How about bending over backwards some more for the rest of the world ? What about our pensioners and our children who have have a bleak future thanks to left wingers like you? You are the type of deluded leftie who doesn't care if this country is swamped with another 5 million people.., you are out of your mind! You are so blinkered and thank The Lord people who have been asleep for years are now waking up, we won't stand for the rubbish and lies spouted by the likes of you and MARXIST traitors.[/p][/quote]Its the right wing that are selling off schools, the NHS and services to their pals. edstar
  • Score: 5

12:26pm Thu 9 Jan 14

Liberals are deluded says...

Edstar, they're not right wing! They're about as right wing as Ryan giggs plays on the left wing. I'm afraid you've been properly suckered.
Edstar, they're not right wing! They're about as right wing as Ryan giggs plays on the left wing. I'm afraid you've been properly suckered. Liberals are deluded
  • Score: 0

12:36pm Thu 9 Jan 14

edstar says...

Liberals are deluded wrote:
Edstar, they're not right wing! They're about as right wing as Ryan giggs plays on the left wing. I'm afraid you've been properly suckered.
The con dem coalition are right wing, albeit not right wing enough for you and they are selling off the country.
[quote][p][bold]Liberals are deluded[/bold] wrote: Edstar, they're not right wing! They're about as right wing as Ryan giggs plays on the left wing. I'm afraid you've been properly suckered.[/p][/quote]The con dem coalition are right wing, albeit not right wing enough for you and they are selling off the country. edstar
  • Score: 3

1:11pm Thu 9 Jan 14

helendunne2001 says...

Niki R wrote:
How about a few of us try learning the languages being commonly used? The argument that everyone needs to speak English is defunct if they can't. How about we help others and make them feel supported, not condemn them? I warn you though, Romanian isn't easy!
How about no! I wouldn't dream of moving to a country if I didn't have a good grasp of the language.
[quote][p][bold]Niki R[/bold] wrote: How about a few of us try learning the languages being commonly used? The argument that everyone needs to speak English is defunct if they can't. How about we help others and make them feel supported, not condemn them? I warn you though, Romanian isn't easy![/p][/quote]How about no! I wouldn't dream of moving to a country if I didn't have a good grasp of the language. helendunne2001
  • Score: 4

2:17pm Thu 9 Jan 14

Niki R says...

whysaythat wrote:
Niki R wrote:
Our world is shrinking, and learning another language is far from a ridiculous suggestion. Perhaps if we did our own prospects would be improved. The Romanians I know often speak better English than some commenters on here.

And exactly how many Brits emigrating bother to learn the language of their new home?
When are you moving?
I'm not- I like living where people from all over can make a home and better life for themselves. It's about time people grew up, stopped being afraid of change, and stopped viewing economic migration as anything other than a perfectly valid life choice.
[quote][p][bold]whysaythat[/bold] wrote: [quote][p][bold]Niki R[/bold] wrote: Our world is shrinking, and learning another language is far from a ridiculous suggestion. Perhaps if we did our own prospects would be improved. The Romanians I know often speak better English than some commenters on here. And exactly how many Brits emigrating bother to learn the language of their new home?[/p][/quote]When are you moving?[/p][/quote]I'm not- I like living where people from all over can make a home and better life for themselves. It's about time people grew up, stopped being afraid of change, and stopped viewing economic migration as anything other than a perfectly valid life choice. Niki R
  • Score: 1

2:18pm Thu 9 Jan 14

edstar says...

helendunne2001 wrote:
Niki R wrote:
How about a few of us try learning the languages being commonly used? The argument that everyone needs to speak English is defunct if they can't. How about we help others and make them feel supported, not condemn them? I warn you though, Romanian isn't easy!
How about no! I wouldn't dream of moving to a country if I didn't have a good grasp of the language.
I have to agree. Unless someone is a refugee or taken ill on holiday, they should have a grasp of English before they come to the UK
[quote][p][bold]helendunne2001[/bold] wrote: [quote][p][bold]Niki R[/bold] wrote: How about a few of us try learning the languages being commonly used? The argument that everyone needs to speak English is defunct if they can't. How about we help others and make them feel supported, not condemn them? I warn you though, Romanian isn't easy![/p][/quote]How about no! I wouldn't dream of moving to a country if I didn't have a good grasp of the language.[/p][/quote]I have to agree. Unless someone is a refugee or taken ill on holiday, they should have a grasp of English before they come to the UK edstar
  • Score: 2

2:19pm Thu 9 Jan 14

Niki R says...

Realist75 wrote:
Niki R wrote:
How about a few of us try learning the languages being commonly used? The argument that everyone needs to speak English is defunct if they can't. How about we help others and make them feel supported, not condemn them? I warn you though, Romanian isn't easy!
How about bending over backwards some more for the rest of the world ? What about our pensioners and our children who have have a bleak future thanks to left wingers like you? You are the type of deluded leftie who doesn't care if this country is swamped with another 5 million people.., you are out of your mind! You are so blinkered and thank The Lord people who have been asleep for years are now waking up, we won't stand for the rubbish and lies spouted by the likes of you and MARXIST traitors.
If Marxist/ deluded = being tolerant and decent to fellow human beings, sign me up. The usual hysterical nonsense in response to being asked to think a little beyond the Daily Mail level on here, I see.
[quote][p][bold]Realist75[/bold] wrote: [quote][p][bold]Niki R[/bold] wrote: How about a few of us try learning the languages being commonly used? The argument that everyone needs to speak English is defunct if they can't. How about we help others and make them feel supported, not condemn them? I warn you though, Romanian isn't easy![/p][/quote]How about bending over backwards some more for the rest of the world ? What about our pensioners and our children who have have a bleak future thanks to left wingers like you? You are the type of deluded leftie who doesn't care if this country is swamped with another 5 million people.., you are out of your mind! You are so blinkered and thank The Lord people who have been asleep for years are now waking up, we won't stand for the rubbish and lies spouted by the likes of you and MARXIST traitors.[/p][/quote]If Marxist/ deluded = being tolerant and decent to fellow human beings, sign me up. The usual hysterical nonsense in response to being asked to think a little beyond the Daily Mail level on here, I see. Niki R
  • Score: 2

2:36pm Thu 9 Jan 14

Liberals are deluded says...

Seems like your happy for a population and environmental disaster to happen to the UK. That's completely wrong in my book.
Seems like your happy for a population and environmental disaster to happen to the UK. That's completely wrong in my book. Liberals are deluded
  • Score: 0

2:43pm Thu 9 Jan 14

edstar says...

Niki R wrote:
Realist75 wrote:
Niki R wrote:
How about a few of us try learning the languages being commonly used? The argument that everyone needs to speak English is defunct if they can't. How about we help others and make them feel supported, not condemn them? I warn you though, Romanian isn't easy!
How about bending over backwards some more for the rest of the world ? What about our pensioners and our children who have have a bleak future thanks to left wingers like you? You are the type of deluded leftie who doesn't care if this country is swamped with another 5 million people.., you are out of your mind! You are so blinkered and thank The Lord people who have been asleep for years are now waking up, we won't stand for the rubbish and lies spouted by the likes of you and MARXIST traitors.
If Marxist/ deluded = being tolerant and decent to fellow human beings, sign me up. The usual hysterical nonsense in response to being asked to think a little beyond the Daily Mail level on here, I see.
The bleak future comes from the right wing who have sold out the country to their pals. Children now will go to schools that have been sold off and they will not be able to afford to go to university, they will work for minimum wages for foreign companies who pay virtually no tax. All the time, the right wingers cut taxes for millionaires, sell of public services to profit making companies.
[quote][p][bold]Niki R[/bold] wrote: [quote][p][bold]Realist75[/bold] wrote: [quote][p][bold]Niki R[/bold] wrote: How about a few of us try learning the languages being commonly used? The argument that everyone needs to speak English is defunct if they can't. How about we help others and make them feel supported, not condemn them? I warn you though, Romanian isn't easy![/p][/quote]How about bending over backwards some more for the rest of the world ? What about our pensioners and our children who have have a bleak future thanks to left wingers like you? You are the type of deluded leftie who doesn't care if this country is swamped with another 5 million people.., you are out of your mind! You are so blinkered and thank The Lord people who have been asleep for years are now waking up, we won't stand for the rubbish and lies spouted by the likes of you and MARXIST traitors.[/p][/quote]If Marxist/ deluded = being tolerant and decent to fellow human beings, sign me up. The usual hysterical nonsense in response to being asked to think a little beyond the Daily Mail level on here, I see.[/p][/quote]The bleak future comes from the right wing who have sold out the country to their pals. Children now will go to schools that have been sold off and they will not be able to afford to go to university, they will work for minimum wages for foreign companies who pay virtually no tax. All the time, the right wingers cut taxes for millionaires, sell of public services to profit making companies. edstar
  • Score: 2

3:47pm Thu 9 Jan 14

Niki R says...

Liberals are deluded wrote:
Seems like your happy for a population and environmental disaster to happen to the UK. That's completely wrong in my book.
Absolutely not. But migrants are not the reason we are struggling- the fact that the wealthiest are not sharing is!
[quote][p][bold]Liberals are deluded[/bold] wrote: Seems like your happy for a population and environmental disaster to happen to the UK. That's completely wrong in my book.[/p][/quote]Absolutely not. But migrants are not the reason we are struggling- the fact that the wealthiest are not sharing is! Niki R
  • Score: -2

5:58pm Thu 9 Jan 14

Liberals are deluded says...

Stop trying to play god you fools! Do you really think you can look after the whole world? Honestly! And it's not the most wealthy holding onto what they have. I despise toffs like Cameron and multi billionaires like the Rothschild family. The biggest problem is over population ... Try and get that into your brains!
Stop trying to play god you fools! Do you really think you can look after the whole world? Honestly! And it's not the most wealthy holding onto what they have. I despise toffs like Cameron and multi billionaires like the Rothschild family. The biggest problem is over population ... Try and get that into your brains! Liberals are deluded
  • Score: 4

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