I WONDER if other readers have come across similar experiences with BT.

I could not access ‘my bt a/c’, as it would not accept my password.

Some days later, after complaining, BT got back to me via email, saying that there was a second user name attached to my account. With that, it claimed I did not want ebilling.

My concern is, has someone hacked into my account and altered my settings, or have BT themselves messed up? I do not have, or ever wanted a second user name.

I am still waiting their further response.

In April I also got a new Broadband agreement, confirmed in writing in the post.

It is a slightly better deal and about £8 a month less.

But BT are still taking out the old sum via direct debit.

That has not yet been resolved.

RICHARD GRANT, Burley.